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Great! We love to hear from our customers about how their gear is working for them, or what they might like to see from us in the future. Please send a note to our Customer Service team with your feedback or comments, and they will pass that on to our Product Development team for discussion at future meetings.

I have a product suggestion or inquiry.

Sizing Guide

Product

Can discount codes be added to an order after it has been placed and processed?

Are Clearance items eligible for refunds or exchanges?

Do Discount Codes apply to sale, clearance, or partner-branded items?

Does Kryptek take back orders or provide rainchecks for sold out items?

Does Kryptek offer Discount Programs?

What are the Discount Program Terms?

Discounts

What is the KRYPTEK Guarantee?

What items are covered under the KRYPTEK Warranty?

How do I know if my item qualifies for warranty?

How do I start a case for Warranty Review?

What are my options if my item does qualify for warranty?

What happens if I need my item during warranty review?

What if the item is not a Kryptek Manufactured Item?

What is CoverKing’s Warranty?

Warranty

What shipping options does Kryptek offer?

How will my order ship if I select the Free Shipping (Economy) option?

Why is my order not shipping for Free?

How long will it take for my order to be fulfilled and shipped?

What is the difference between Standard or Expedited International Shipping?

What happens if I refuse my package at delivery because I changed my mind?

What happens if I believe that my package was lost or stolen?

What do I do if my tracking has not updated in more than 2 days?

Shipping Information

Can I cancel an order once it has been placed and processed?

Can I add discount codes to an order after it has been placed and processed?

Are Clearance Items eligible for returns?

Can Kryptek request additional information to verify my order?

Where can I find order cutoff times?

How do I place a bulk order?

Does Kryptek require a signature for package delivery?

Order Policies

What is the Return Policy for Kryptek Manufactured Products?

What Items are Eligible for Return or Exchange?

How do I initiate a return or exchange?

What is the return policy and process for EGO Phone Cases?

What is the return policy and process for Cover King Seat Covers?

What is your policy on International Returns?

Returns

Can Discount Codes be stacked with sale and clearance items?

Can I place a bulk order?

How do I know if something is in stock?

How do I know if my item is eligible for Warranty?

I have a Kryptek Gift Card. How do I use it?

I have a product suggestion or inquiry.Updated 5 days ago